Most leaders don’t have a “service problem.” They have a consistency problem . One branch nails it. Another feels cold. One shift is warm and attentive. Another is rushed and robotic. And customers don’t describe that as “inconsistent operations.” They describe it as: “They don’t care.” That’s the real game when we talk about scaling hospitality. Not scaling tasks. Scaling the feeling. AI can help, but only if we stop treating it like the star of the show. At Legacy Edge Part